At Western Cowboy Equipment, we value honesty and clear communication as much as we value quality gear. These terms outline our mutual responsibilities as you shop our authentic western supplies. By using our website, you’re agreeing to these terms – simpler than breaking in a new saddle!

1. Y’all Come Back Now: Website Access

We welcome visitors to browse us-westerncowboygear.com for quality western gear, but we reserve the right to:

  • Modify or withdraw service without notice (rarer than a unicorn at a rodeo)
  • Restrict access if terms are violated (we don’t tolerate cattle rustlers or rule breakers)
  • Update these terms periodically – we’ll post changes clearly on the site

Your responsibilities: Provide accurate account information and keep login details secure. Report unauthorized use faster than you’d spot a rattlesnake on the trail.

2. The Good Stuff: Products & Services

What We Offer

We specialize in authentic western and ranch equipment including:

  • Horse tack and therapy equipment
  • Quality riding apparel for boys, girls, and kids
  • Ranch supplies from fencing to feeders
  • Specialty rodeo gear like calf ropes and chaps

Product Representations

We photograph products as accurately as a sharpshooter, but please note:

  • Colors may vary slightly due to monitor settings
  • All measurements are approximate
  • We reserve the right to update product designs

Non-Returnable Items: For safety reasons, we can’t accept returns on horse therapy equipment, used ropes, opened feed supplements, or personalized items. Full list in our Returns section.

3. Saddle Up: Ordering & Payment

Placing Orders

When you order, you’re making an offer to purchase – we’ll confirm faster than a jackrabbit:

  • Orders processed within 1-2 business days (excluding weekends/holidays)
  • We’ll email confirmation with tracking number
  • We reserve the right to refuse any order (rarer than a snowstorm in Texas)

Payment Options

We accept these payment methods smoother than a well-oiled saddle:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Your responsibilities: Provide accurate payment information. You authorize us to charge the full amount plus applicable taxes/shipping.

Pricing & Errors

While we’re careful as a mother hen, occasional pricing errors may occur. If we spot an error:

  • We’ll contact you before processing
  • You may cancel the order if the corrected price is unacceptable

4. Hit the Trail: Shipping Policy

Shipping Options

We ship worldwide (except certain Asian/remote regions):

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after shipping)

International Considerations

International partners should note:

  • Customs fees are your responsibility
  • Delivery times vary by destination
  • Some remote areas may not be serviceable

Your responsibilities: Provide accurate shipping address. We’re not liable for delays caused by customs, weather, or other unforeseen circumstances.

5. No Hard Feelings: Returns & Exchanges

Our Return Promise

We stand behind our gear like a cowboy stands by his horse:

  • 15-day return window from delivery date
  • Items must be unused with tags attached
  • Original shipping fees non-refundable (unless we made a mistake)

How to Return

  1. Email [email protected] within 15 days
  2. Include order number and return reason
  3. Wait for our approval (within 2 business days)
  4. Ship to: Western Cowboy Equipment Returns, 2628 Gladwell Street, Memphis, US 38104

Refund Processing

Once we receive your return:

  • Inspection within 3-5 business days
  • Refund to original payment method
  • Bank processing may take 2-3 additional days

6. Brand Protection: Intellectual Property

All content on our site is as protected as a rancher’s prize bull:

  • “Western Cowboy Equipment” name and logos are our registered trademarks
  • Product designs, images, and text are copyrighted
  • Unauthorized use is prohibited (that means no copying, partner)

You may share product links, but commercial use requires written permission – contact us at [email protected].

7. Liability Limitations

While we’re as careful as a surgeon with our products:

  • We’re not liable for incidental or consequential damages
  • Our total liability is limited to your purchase amount
  • We don’t guarantee uninterrupted or error-free service

Some states don’t allow certain limitations, so these may not apply to you.

8. General Provisions

Governing Law

These terms are governed by Tennessee law – any disputes will be settled in Memphis courts.

Changes to Terms

We may update these terms periodically. Continued use means you accept changes – we’ll post updates clearly on the site.

Contact Information

Questions? Reach out faster than a mustang at full gallop:

Western Cowboy Equipment
2628 Gladwell Street
Memphis, US 38104
Email: [email protected]

Last Updated: [Insert Date]

Thanks for riding with Western Cowboy Equipment – where quality meets tradition!