Welcome to Western Cowboy Equipment, where we deliver quality gear as dependable as your favorite ranch hand! Below you’ll find all the details about our shipping and returns policies, crafted with the same care we put into our products.
Shipping Information
Order Processing
We saddle up fast! Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a tracking number once your order ships so you can follow your package like you’d track a prized stallion.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx – arrives in 10-15 business days after shipping
Free Shipping: For orders over $50 via EMS – arrives in 15-25 business days after shipping
Note: Delivery times may vary for international orders outside North America. Some remote areas in Asia and other regions may not be serviceable – contact us if you’re unsure about delivery to your location.
International Shipping
We ship worldwide (except certain Asian and remote regions). International customers may be responsible for customs fees – these charges vary by country and aren’t included in your order total.
Returns & Exchanges
At Western Cowboy Equipment, we stand behind our gear like a cowboy stands by his trusty steed. If your purchase didn’t fit right or meet your expectations, we’ll make it right faster than you can say “rodeo!”
Our Return Promise
We accept returns within 15 days of delivery for most items in original condition (tags attached, unused). Your satisfaction matters more than a perfect lasso throw!
Non-Returnable Items
For safety and hygiene reasons, we can’t accept returns on:
- Horse therapy equipment
- Used calf ropes & kid ropes
- Opened feed supplements from our Farm & Ranch section
- Personalized/custom items
Smooth Sailing Return Process
- Contact Us: Email [email protected] within 15 days with your order number and reason for return
- Get Approval: We’ll respond within 2 business days (quicker than a jackrabbit!) with return instructions
- Pack It Up: Include all original packaging and tags
- Ship It Back: Send to:
Western Cowboy Equipment Returns
2628 Gladwell Street
Memphis, US 38104 - Get Refunded: See details below about refund timelines
Exchange Process
Want a different size or color? Follow the same steps as returns, but specify “EXCHANGE” in your email and include your preferred replacement item.
Return Shipping Details
- U.S. Customers: We recommend using USPS with tracking (like you’d track a prized stallion)
- International Customers: Contact us for the most economical shipping options
- Original Shipping Fees: Non-refundable unless we sent the wrong item
Refund Information
Once we receive and inspect your return:
- Processing Time: 3-5 business days (faster than breaking in new boots)
- Payment Method: Refunded to your original payment (Visa, MasterCard, JCB, PayPal)
- Bank Processing: May take 2-3 additional business days to appear in your account
Return Request Template
Copy and paste this into your email to [email protected]:
Subject: Return Request for Order #[Your Order Number]
Howdy Western Cowboy Equipment Team,
I’d like to request a return/exchange for my recent order:
Order Number: [Insert]
Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Fit Issue, Wrong Item, etc.]
[For exchanges only:] I’d like to exchange for: [Product Name, Size, Color]
I’ve reviewed the return policy and confirm the items are in original condition.
Many thanks,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Damaged or Wrong Items?
If we messed up (rare as a blue moon!), email us immediately with photos of the issue. We’ll cover return shipping and rush your replacement faster than a bucking bronco!
Questions?
Reach out to [email protected] – we’re happier to help than a pup at a cattle drive!