Howdy partners! At Western Cowboy Equipment, we aim to make your shopping experience as smooth as a well-oiled saddle. Below you’ll find answers to our most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, don’t hesitate to reach out to our friendly team.
About Our Products
What kind of products do you sell?
We specialize in everything for the western lifestyle! Our products include:
- Arena and barn supplies
- Horse tack and therapy equipment
- Ranch and farm supplies
- Western apparel for the whole family (including kids)
- Roping gear and accessories
- Fencing and feeding equipment
- Lawn and garden supplies
Do you test your products before selling them?
You bet we do! We stand behind every product we sell because we test them in real working conditions before they ever make it to our shelves. Whether it’s roping gear that needs to hold up to competition or ranch supplies that face daily wear and tear, we make sure it meets our high standards.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your shipping information. Having an account lets you track orders, save your shipping information for faster checkout, and view your order history.
I forgot my password. What should I do?
No worries, partner! Just click on “Forgot Password” on the login page, and we’ll send you instructions to reset it to your registered email address.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods to get your gear to you:
- Standard Shipping ($12.95) via DHL or FedEx – arrives in 10-15 days after dispatch
- Free Shipping on orders over $50 via EMS – arrives in 15-25 days after dispatch
Do you ship internationally?
Yes! We ship worldwide, with the exception of some Asian and remote areas where delivery may not be available. International delivery times may vary based on your location and customs processing. We handle all the paperwork – you just need to be ready to receive your package.
How can I track my order?
Once your order ships, we’ll send tracking information straight to your inbox. You can use this to follow your package’s journey from our ranch to your doorstep. If you’re having trouble with tracking, just give us a holler at [email protected].
I need my order by a specific date. Can you help?
We’ll do our darnedest! Contact us at [email protected] with your order number and the date you need it by, and we’ll let you know what we can do to accommodate your timeline.
Returns & Exchanges
What’s your return policy?
We offer no-hassle returns within 15 days of delivery. If your gear doesn’t fit or meet your expectations, you can send it back for a refund or exchange. Items must be in their original condition with all tags attached.
How do I return an item?
Just contact us at [email protected] with your order number and the items you’d like to return. We’ll provide you with return instructions and the appropriate address. You’ll be responsible for return shipping costs unless the item arrived damaged or defective.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. It may take additional time for the refund to appear on your original payment method, depending on your bank or credit card company.
What if my item arrives damaged?
We pack every order with care, but if something arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll make it right with a replacement or refund, and we’ll cover the return shipping costs.
Contact Information
How can I contact Western Cowboy Equipment?
We’re always happy to help fellow western enthusiasts! You can reach us at:
- Email: [email protected]
- Mailing Address: 2628 Gladwell Street, Memphis, US 38104
Western Cowboy Equipment – Where Quality Meets the Western Lifestyle